As a woman, and as a person who doesn't know much about cars, I very much appreciate the respectful, honest, transparent conversations we have about what is going on with my vehicle, what is a high priority and what isn't. In every interaction, they take time and patience to explain what is happening, why it is happening, and why it is important. I've worked with many mechanics over the years, this is hands-down the best experience I've had. I started using Turning Wrenches after I was walking one day and while passing the shop with my infant, the front stroller tire went flat. The gentlemen paused in their work and came out to help me with the tire and got it repaired as a courtesy. I've been a loyal customer ever since. I live nearby and often see them working many hours past closing time to complete a job. I very much appreciate the respect, the kind attitudes, and the strong communication --- of course, in addition to the great work on my car! They keep it in great shape.