in the unlikely event of a car issue, it is never good. Especially if the car issue is an emergent one. I have total respect for Turning Wrenches. My wife encountered a troubling and emergent issue with her transmission. She drove immediately to Turning Wrenches. What could have been a disastrous event, turned into a non disaster. She also told them of another issue that had arisen in which she had been given a prior estimate from another place. They gave her an estimate and a timeframe for the repairs. They fixed both issues for less than the prior estimate for the one issue!! I have talked to these folks a few times prior, consulting on my former vehicle that was wearing down. Each time I spoke with them, I found them extremely knowledgeable and professional. They never talked over my head and made me feel inferior. Again, with these new issues with my wife's car, I am again thoroughly convinced that Turning Wrenches is THE place to take my car issues to in the Ville. When we picked her car up, there was a cold bottle of water and a bag on cookies in the front seat. Thank you Turning Wrenches!!! I pray that no one has car issues. However, if we do, my only call will be to Turning Wrenches.